Shipping Policy - Magic Queen

Effective Date: 27 February 2026

Thank you for shopping with Magic Queen, operated under the brand ANS Skin Care. We are committed to delivering your beauty essentials safely and on time. Please read our shipping policy carefully.

1️⃣ Order Processing Time

• All orders are processed within 24–48 working hours after confirmation.

• Orders are not processed on Sundays or public holidays.

• In case of high order volume, processing may take slightly longer.

You will receive a confirmation message/email once your order is successfully placed.

2️⃣ Shipping Time

Estimated delivery time:

• 📍 Metro Cities: 3–5 working days

• 📍 Other Locations: 5–7 working days

Delivery timelines may vary depending on your location and courier partner availability.

3️⃣ Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout.

• We may offer free shipping on selected products or minimum order value offers.

• Any promotional shipping offer is subject to change without notice.

4️⃣ Order Tracking

Once your order is shipped:

• You will receive a tracking ID via SMS or email (if provided).

• You can track your order through the courier partner’s website.

If you do not receive tracking details within 3 days, please contact us.

5️⃣ Delivery Delays

Magic Queen is not responsible for delays caused due to:

• Natural calamities

• Courier service delays

• Incorrect shipping address provided by customer

• Government restrictions or unforeseen circumstances

We will always try our best to assist you in case of delay.

6️⃣ Incorrect Address

Please ensure that the shipping address and contact number provided are correct.

• If the address is incorrect, delivery may fail.

• In such cases, re-shipping charges may apply.

7️⃣ Damaged or Missing Items

If you receive:

• A damaged product

• A leaking or broken item

• A missing product

Please contact us within 24 hours of delivery with clear photos or video proof.

We will review and resolve the issue as per our return/refund guidelines.

8️⃣ Serviceable Areas

We currently offer Pan India shipping.
If your location is not serviceable, we will inform you and refund the amount (if prepaid).

📞 Contact Us

For shipping-related queries, please contact:

Magic Queen – ANS Skin Care
📧 Email: hra2plus@gmail.com
📱 Mobile: 7534020704